Refund Policy

This policy outlines LSM's commitment to fair and transparent refund procedures for all our learning programs, including one-on-one mentorship, self-paced courses, and live bootcamps.

Students have a 14-day cooling-off period from the date of enrollment to request a full refund, provided they haven't accessed more than 20% of the course content or attended more than one live session.

If LSM cancels a course before commencement, enrolled students will receive a full refund of all fees paid, processed within 5-7 business days.

Cancellation terms for bootcamps depend on timing:

• 100% refund: 14+ days before start

• 50% refund: 7-13 days before start

• No refund: Less than 7 days before start

Unused mentorship hours are refundable with a 15% administrative fee. Scheduled sessions must be cancelled at least 24 hours in advance to be eligible for refund.

Certification examination fees are non-refundable once the exam has been attempted. Unused exam attempts may be refunded with a processing fee.

Refunds may be issued if technical problems on LSM's end significantly impact course access or completion. Each case is reviewed individually.

The following are not eligible for refund:

• Completed courses

• Downloaded course materials

• Used certification attempts

• Administrative fees

• Late cancellation charges

Refund requests must be submitted through our official platform with:

• Student details

• Course information

• Reason for refund

• Proof of payment

Refunds are processed to the original payment method used for purchase. Processing time is typically 5-7 business days.

We consider refund requests outside standard policy for:

• Medical emergencies (with documentation)

• Family bereavement

• Military deployment

• Natural disasters

Refunds are processed in the original currency of payment. LSM is not responsible for exchange rate fluctuations.

Refund disputes are handled through our support team and may be escalated to management if needed. All decisions are final after management review.

For refund inquiries, visit www.lsmstudy.com

Last Updated: February 21, 2025